FAQ’s

The Explorer launched a new online management system in April 2022!

Please see the FAQs below for details on how to log into your account and manage your subscription:


How do I log into my account?

Active customers can manage their subscription online by visiting adirondackexplorer.org and clicking “Login” in the upper right hand corner, or by clicking here

Your email address will serve as your username. If we had your email address on file prior to April 2021, it was migrated to our new system. If we did not have your email address, you will need to share this with us in order to log into your online account.

You can do so several different ways: 

  1. Send us your information through this online form
  2. Email us your Name, Shipping Address & Email Address customerservice@adirondackexplorer.org 
  3. Call Chris Radey at 518-891-9352 ext. 1020

If you know the email address that is associated with your Explorer account, click here to reset your password

Please do not create a new account if you are an active subscriber. If you need help logging into your account, contact us and we will assist you. 


How do I create an account?

In order to purchase an Explorer product online, you will need to create an account on our website. If you are an active subscriber, an account already exists for you. See the information above regarding how to log into your account; please do not create a new account.

During the check-out process, you will be prompted to create an account. If you are a new subscriber, click the green ‘Subscribe’ button at the top of the home page and select the product you would like to purchase, or click here


My email is already in use – what does this mean?

When creating an account as part of the online check-out process, you may receive the message, “This email is already in use.” This means that there is already an account in our database that has your email address tied to it. If you receive this message, it means that you need to set up a custom password in order to log into your existing account.

Click here to reset your password

If you have any questions, please email us at customerservice@adirondackexplorer.org


What if I don’t know my password?

Active subscribers logging in for the first time will need to reset their password in order to access their account. If you know the email address that is associated with your Explorer account, click here to reset your password

If you forget your password at any point, click ‘Login’ in the upper right hand corner of the home page and use the ‘Forgot your password?’ link to reset your password and log into your account.


What can I see in my online account?

Once you are logged into your account, the words ‘My Account’ will display in the upper right hand corner where it previously showed ‘Login’. Click this button to see the details of your account.

Within your account, you will see your profile details, payment cards, addresses, and past purchases. Click on any of these sections to expand the view for more details.


What is included in an Adirondack Explorer subscription?

The 1-year subscription to the Adirondack Explorer includes six bi-monthly magazine issues plus our annual Outings Guide. The Explorer offers both print and digital subscriptions. We also offer an All Access Pass that allows you to receive both the print issues as well as access to the magazine via our mobile app.


Do I have to sign up for a print subscription?

Nope! The Explorer offers digital subscriptions that give you access to the magazine via our mobile app. A mobile app subscription can either be one-time or auto-renewal.

NOTE: In the past, some customers have accessed a digital version of the Adirondack Explorer directly through Zinio’s website and/or mobile app. While we now offer our mobile app subscriptions directly through the Adirondack Explorer mobile app, customers who accessed the magazine this way in the past may still be able to do so.


Can I set up my subscription for auto-renewal?

Yes! When you make a purchase on our website, you will see options for both One-Time and Auto-Renewal. If you select the automatic renewal option, your credit card will be securely stored and will be charged automatically when the subscription is set to renew.


Why isn’t the subscription I purchased showing up in my account?

If you purchased a subscription or made a donation and that activity isn’t showing in your account, try refreshing your browser. You also should have received a confirmation email when the transaction was completed. If this is not working for you, please email us at customerservice@adirondackexplorer.org.


Why doesn’t my account show my three-year subscription?

Going forward, our subscription options are either one-year or two-year terms. If your subscription was a three-year term prior to our website update, your account will display your subscription as a two-year plan.

Your end date has not changed and your previously purchased subscription will not be shortened due to this change.

When it is time to renew, customers with auto-renewal subscriptions will renew for two years at the discounted two-year renewal price.


Should I have received a confirmation email?

Yes. All online purchases, donations or account changes should result in an email confirmation being sent to the email address on file. If you do not receive one, please make sure that the transaction went through successfully. Please note that there may be a slight delay between the time that your order is processed and the arrival of your confirmation email.

NOTE: For customers that use Gmail, Adirondack Explorer confirmation emails may get automatically sorted into the Promotions section of your Inbox.


How do I edit my personal information in my account?

Once you are logged into your account, click ‘My Account’ in the upper right hand corner, select ‘My Profile’ and then click “Edit profile”. This will allow you to edit your First Name, Last Name & Phone Number. You can also click ‘Change Password’ if you would like to update your account password.


Why can’t I edit my email address?

Since your email address serves as your username to log into your account, customers are not able to edit this in their account view. If you need to change your email address for any reason (or if you don’t know the email address associated with your online account), please email us at customerservice@adirondackexplorer.org or call Chris Radey at 518-891-9352 ext. 1020 


How do I edit my payment method?

Once you are logged into your account, click ‘My Account’ in the upper right hand corner, select ‘Payment Cards’ and click the pen icon to edit your stored payment method.

NOTE: When a payment method is added to your account in this way, it will automatically become your default payment method for renewals and future payments.


How do I edit my shipping address?

Once you are logged into your account, click ‘My Account’ in the upper right hand corner, select ‘Addresses’ and click the pen icon to edit the address stored in your account. Additionally, you can select ‘Add Address’ if you would like to add an additional address to your account.


Where can I see my past purchases?

Once you are logged into your account, click ‘My Account’ in the upper right hand corner. Under the ‘Purchases’ header, you will see separate sections for Subscriptions, Donations, Gifts & Orders. Click into any of these individual sections to display the orders associated with your account.


Can I give a subscription as a gift to a friend or family member?

Yes! When you are selecting a subscription plan, you will see a checkbox with the text “Check this box to gift this subscription”. Check this box, then click the ‘Next’ button; you will immediately be prompted to enter the gift recipient’s information.

NOTE: In order to give a gift subscription, you will need to provide the email address of the person receiving the gift. This will automatically send an email to that person with a gift redemption code. They can then use that code to activate their gift subscription. If you do not have the email address of the person you wish to give a gift to, please contact us at 518-891-9352 to set up a new subscription over the phone.

Please note that gift subscriptions cannot be set to automatically renew.

Additionally, if you are logged into your account on the Explorer website, you can purchase a gift subscription by clicking “My Account” in the upper right hand corner and selecting “Gifts”. You will see a “New Gift” option; click this to order a gift subscription. Once you select a plan, you will see that the gift subscription button is automatically selected during the check-out process.


How do I redeem a gift subscription?

If you have received a gift subscription, you will get an email from the Explorer with a unique Gift Code and a link where you can redeem your gift and activate your subscription. When you click the link in the email, the gift code that was sent to you will automatically populate in the ‘Redeem your gift’ box.

If you have your gift code but do not have the email with the link, click here to redeem your gift subscription.

When you click ‘Redeem Gift’, you will be prompted to create a new account. If you already have an existing account, select ‘login here’ at the bottom of the ‘Create an Account’ box.

NOTE: Once you have created an account and/or logged in through this process, you will still need to make sure that you redeem the gift subscription with the gift code that was emailed to you.

You can do this two different ways:

  1. Click the gift redemption link in your email again
  2. Click “My Account” in the upper right hand corner and select “Subscriptions” – you will see a “Redeem Gift” option; click this and enter the gift code that you received via email

NOTE: Once a gift subscription has been redeemed, the code will become invalid for future use.


How do I renew or cancel my subscription?

When you click ‘Renew’, a check-out box will appear with your subscription plan automatically selected. Complete the check-out process to renew your subscription.


I renewed my subscription – why wasn’t my credit card charged?

If a customer chooses to renew their subscription prior to their current subscription expiring, a future date will be scheduled for this renewal to be processed. When the current subscription expires, this new renewal will kick in and your default credit card will be charged.

You can see this in your account by logging in, selecting “Subscriptions” and clicking the green arrow to the right of the “Renew” button. This will open a drop-down menu that shows the active subscription as well as any scheduled renewals.


Why can’t I see my subscription in my account anymore?

When a subscription expires, it will disappear from the Subscriptions section of your account. If this is the case, you can re-subscribe by clicking the green ‘Subscribe’ button at the top of the website home page.


Does the Explorer ship outside of the United States?

The Adirondack Explorer offers print magazine subscriptions in the United States & Canada. If you are located in Canada, be sure to select the Canadian-specific print option when checking out to account for additional shipping costs. If you are in Canada and wish to purchase a piece of merchandise (such as a hat or a map), please contact us at customerservice@adirondackexplorer.org.

And, of course, digital subscriptions can be purchased by customers anywhere in the world!


What is the Adirondack Almanack?

The Adirondack Almanack is a public forum owned and operated by the Adirondack Explorer. It is dedicated to promoting and discussing current events, history, arts, nature and outdoor recreation and other topics of interest to the Adirondacks and its communities. We publish commentary and opinion pieces from voluntary contributors, as well as news updates and event notices from area organizations.


Do I need a magazine subscription to access the Almanack?

Nope! While the Explorer manages the Almanack, this online forum is free for users and separate from the Adirondack Explorer magazine that comes out bi-monthly. Click here to access the Almanack and sign up for its daily email newsletter.


Are the email newsletters the same as a magazine subscription?

No. The Explorer offers a full slate of weekly and daily email newsletters around a variety of topics, from water quality to outdoor recreation to a daily dose of the latest commentary and information on the Adirondack Almanack. You can pick and choose what interests you. If you want to receive any of our regular newsletters, visit the Newsletter section of our website to sign up.

NOTE: If you are an active magazine subscriber, your email address associated with your online account may or may not be the same as the email you entered to receive the email newsletters.

Mondays

Tuesdays

Wednesdays

Thursdays

Fridays

Daily

Your monthly donation now will support Adirondack journalism year round.

Wait, before you go,

sign up for news updates from the Adirondack Explorer!